FAQ's
Shipping FAQs for La Bâché
1. What shipping options do you offer?
At La Bâché, we offer several shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. You can select your preferred option at checkout.
2. How much does shipping cost?
Shipping costs vary based on your location and the shipping method selected. We offer free standard shipping on orders over a certain amount, which will be displayed at checkout.
3. How long will it take to receive my order?
Orders typically ship within 1-3 business days. Delivery times depend on your selected shipping method and location. Standard shipping usually takes 5-7 business days, while expedited options are available for quicker delivery.
4. Do you ship internationally?
Yes, La Bâché proudly ships internationally! Please note that shipping times and costs may vary based on the destination. Any customs fees or import taxes incurred are the responsibility of the customer.
5. Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipments progress until it arrives at your doorstep.
6. What should I do if my order hasn't arrived?
If your order hasn’t arrived within the expected timeframe, please check the tracking information provided. If you still have concerns, feel free to contact our customer service team, and we’ll be happy to assist you.
7. What if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will work with you to resolve the issue promptly.
8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update your address if your order hasn’t already been processed for shipping.
9. What is your return policy?
At La Bâché, we are committed to your satisfaction. If you’re not completely happy with your purchase, please refer to our Return Policy page for details on how to initiate a return.
10. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping options at checkout! You can select this option to make your purchase a special gift for someone special.
11. How do you ensure sustainable shipping practices?
We are committed to sustainability at La Bâché. We use eco-friendly packaging materials whenever possible and aim to minimize our carbon footprint throughout our shipping processes.
If you have any more questions about shipping or need further assistance, feel free to reach out to our customer service team. Thank you for supporting La Bâché, where we blend style, sustainability, and quality!